Contact

Need help with a product or an existing order? The Yoyobloom customer support team is here to assist you.

Customer Support

Email: bilibili201921@gmail.com

Customer service hours:
Monday–Friday, 【9:00 AM–5:00 PM】

We normally respond within 【1–2 business days】. Response times may be longer during weekends, holidays and major promotional periods.

Questions About an Order

To help us respond more quickly, please include:

• Your full name
• Order number
• Email address used to place the order
• A short description of the issue
• Clear photos or videos if the item arrived damaged or defective

Before You Contact Us

You may find an immediate answer on one of these pages:

• Frequently Asked Questions
• Shipping Policy
• Return and Refund Policy
• Warranty Policy
• Product assembly instructions

Please do not send multiple emails about the same request, as this may delay our response.