Warranty Policy
Yoyobloom Limited Warranty
Yoyobloom warrants eligible products against manufacturing defects in materials and workmanship under normal residential use for 【one year】 from the original purchase date.
What the Warranty Covers
The limited warranty may cover:
- Confirmed manufacturing defects
- Missing or defective hardware
- Structural problems not caused by misuse
- Product failure during normal intended use
Depending on the issue, Yoyobloom may provide replacement parts, replace the product or offer another appropriate solution.
What the Warranty Does Not Cover
The warranty does not cover:
- Normal wear, fading or cosmetic changes
- Rust or corrosion caused by scratches, chemicals or improper care
- Damage caused by incorrect assembly
- Damage caused by misuse, modification or commercial use
- Extreme weather, flooding, fire or other external events
- Damage caused by moving an assembled or soil-filled garden bed
- Products purchased from unauthorized sellers
- Labor, installation, soil, plants or other indirect costs
Making a Warranty Claim
Email bilibili201921@gmail.com and provide:
- Order number or proof of purchase
- Product name
- Description of the problem
- Photos or videos clearly showing the issue
Do not dispose of the product or affected components before your claim has been reviewed.