Return & Exchange

We want you to feel confident when shopping with Yoyobloom. If your purchase does not meet your expectations, you may request a return within 【30 days】 of delivery.

Return Eligibility

To qualify for a return, the product must:

• Be unused and unassembled
• Be in its original condition
• Include all components, hardware and instructions
• Be returned in its original packaging
• Include valid proof of purchase

Products showing signs of outdoor use, soil, water exposure, installation, modification or improper handling may not qualify for a return.

Starting a Return

Before returning an item, email bilibili201921@gmail.com

with:

• Your order number
• The product you wish to return
• The reason for the return
• Photos showing the product and packaging

Do not send an item back without receiving return instructions from our support team.

Return Shipping

Unless the product is confirmed to be damaged, defective or incorrect, the customer is responsible for return shipping costs.

Original shipping charges and expedited shipping fees are non-refundable unless required by applicable law.

Because raised garden beds and other gardening products may be large or heavy, return shipping costs can be significant. Please check product dimensions and specifications before ordering.

Damaged, Defective or Incorrect Products

Inspect your order after delivery.

If an item is damaged, defective, missing parts or different from what you ordered, contact us within 【7 days】. Include clear photos or videos of:

• The shipping box
• The shipping label
• The damaged area
• The full product
• Any missing or incorrect components

After reviewing the claim, we may provide replacement parts, a replacement product or a refund, depending on the circumstances.

Refunds

Approved refunds are returned to the original payment method.

Please allow 【3–10 business days】 after the refund is issued for it to appear in your account. Processing time depends on your bank or payment provider.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

An order can only be cancelled before it enters fulfillment. Once shipped, it must follow the normal return process.